We usually reply within a few working days, often sooner.
Help us help you
For a problem with the app, include:
- Your Mac model and macOS version (Apple menu › About This Mac).
- Your Tend version (Tend › About Tend).
- What you did, what you expected, and what happened instead.
- A screenshot if it shows the problem. Press Shift-Command-5.
The quickest way: in Tend, open Settings › About & support, switch on Include diagnostics and click Write email…. Your mail app opens with Tend's and macOS's versions and your Mac's model already filled in, and you can read or delete them before sending.
Please don't send passwords or full card numbers. We never need them.
Billing, refunds and receipts
Paddle handles payments for Tend as our merchant of record. For a refund, email us or reply to your Paddle receipt, within 14 days of the charge. For a copy of a receipt or invoice, or to update your payment method, use Manage billing on your account page. You can also look up any Paddle order at paddle.net.
Privacy requests
To see, correct, export or delete your data, email us from the address you use with Tend. We'll respond within one month. You can also delete your account yourself on your account page. Details are in the privacy policy.
Security issues
If you think you've found a security problem in Tend, its website or its license server, email support@tendmac.app with "Security" in the subject. Please give us a reasonable chance to fix it before sharing details publicly. We'll keep you posted and credit you if you'd like.
Feature ideas
We'd love to hear them. Tell us what you were trying to do, not just the feature you'd want; it helps us build the right thing.